Returns & Exchange Policy
At Thread Punch, we want all our customers to be completely satisfied with every order! Our return/exchange policy lasts 14 days. If you are not happy with your order, please contact us within 14 days of receiving your order and we will do whatever is needed to make it right. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
All our products go through a Quality Control check. We are all humans and at times something might slip through which shouldn't have. If the issue is our fault (you received the wrong item, or the item is damaged upon arrival) we will ship you out a new item at no cost. Please contact us within 14 days and include details and pictures.
All our items are custom printed just for you as the order comes in. Because of this, if you are returning/exchanging an item for any other reason (e.i. you decided you don't want it or you ordered the wrong size), then the buyer accepts responsibility for all shipping costs. Remember these items are specially made just for you once your order comes in. We would love to offer free shipping for all returns/exchanges but we hope you understand the need for us to limit this.
Return Eligibly: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Shipping Charges: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Email Support@ThreadPunch.com and someone will reply back asap to start a return or exchange process.
Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds: If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@ThreadPunch.com.
Final Sale Items: Final Sale Items are not eligible for return or exchange.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item as we can not control mail that get's lost or does not get delivered to us.